In order to maintain lasting product differentiation in a competitive environment, telecommunication services must include a deliberate focus on customer Quality of Experience. Traditionally, the management of network performance has been a reactive process based on historic views of network QoS metrics. However, to deliver superior customer satisfaction, there is also a need to accurately predict and preempt service degradations proactively and based on how well the network is able to deliver services.
By replicating a user-level view of the network, NetAssure goes beyond the bits and bytes to provide a uniquely "human" perspective of the network's qualitative performance.
Sonus NetAssure delivers end-to-end service quality assurance for Sonus IP networks through active call monitoring and advanced analytics then presents the resulting Quality of Experience (QoE) data through detailed visual reports and real-time alarms.
NetAssure features an advanced Analytics and Correlation Engine (ACE) that transforms QoE and Quality of Service (QoS) data into actionable information and digs deep into the root causes of call quality issues. The NetAssure ACE also supports a unique feature: auto-profiling of thresholds based on real-time and historical data. Auto-profiling allows NetAssure to set dynamic threshold alarm levels for each call quality metric based on corresponding time/day values, removing the work-and the guesswork-from 24/7 network monitoring.